At Aura by Zuha, we aim to make your shopping experience smooth, transparent, and reliable. Below are the details regarding our order processing, shipping, and delivery within Pakistan.

1. Order Processing Time

We process all orders with care and priority. Orders are typically processed within 2–4 business days. During sales or high-demand periods, processing may take slightly longer, but we always strive to dispatch orders as quickly as possible.

2. Shipping Options (Within Pakistan)

Currently, Aura by Zuha offers the following shipping options for domestic orders:

• Standard Shipping: Delivery usually takes 6–12 business days.

• Express Shipping: For faster delivery, orders are delivered within 2–4 business days.

3. Shipping Charges

Shipping charges depend on your location and selected shipping method. The exact shipping cost will be clearly shown at checkout before you confirm your order.

4. Order Tracking & Packing Video

Once your order is dispatched, you will receive a tracking number via email or message, allowing you to track your parcel until delivery.

To ensure transparency and customer satisfaction, Aura by Zuha also provides a personalized packing video of your order, so you can see exactly what is packed before it reaches you.

5. Free Shipping Offers

We occasionally run special promotions that include free shipping on qualifying orders. Please stay connected through our website or social media platforms for updates on such offers.

6. Delayed or Missing Orders

While we work closely with our delivery partners to ensure timely shipping, delays may occur due to unforeseen circumstances. If your order is delayed, please use your tracking number to check its status. Our customer support team is always available to assist you further.

7. Shipping Address Changes

If you need to change your shipping address after placing an order, contact our customer support as soon as possible. Address updates can only be made if the order has not yet been dispatched.

8. International Shipping

At the moment, Aura by Zuha delivers within Pakistan only. We are focused on providing the best service to our local customers.

9. Damaged Packages

We take extra care in packaging all makeup products securely. However, if your parcel arrives damaged, please contact our customer support immediately with proof. We will review the issue and provide an appropriate solution.

At Aura by Zuha, customer trust and satisfaction are our top priorities. If you have any questions regarding shipping or delivery, feel free to reach out to us—we’re always here to help.